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Changelog

2023-09-13

Cisco Secure Client ThousandEyes Endpoint Agent Module

The Cisco Secure Client ThousandEyes Endpoint Agent module for macOS version is available from September 11, 2023. For instructions on accessing and installing the module, see Secure Client Integration.

Changing Allowlist IP Addresses

As previously announced, on October 31, 2023, ThousandEyes will discontinue support for the following IP addresses:

  • 52.52.142.26
  • 52.52.36.83

If you are currently allowlisting these IP addresses to receive alert notifications, you should continue to do so until October 31, 2023. However, to avoid a hard stop on your incoming ThousandEyes webhooks, we urge you to update your systems to also allow any or all of the following addresses based on your region:

US1 Region

  • 13.56.245.241
  • 52.9.183.148
  • 18.232.232.61
  • 35.168.54.3
  • 107.22.84.44
  • 3.220.243.232
  • 3.218.27.195
  • 3.221.227.188

EU1 Region

  • 18.157.124.37
  • 3.70.3.30
  • 18.156.17.238
  • 18.158.163.183
  • 35.158.19.241
  • 3.127.8.252
  • 46.51.169.205
  • 54.75.173.76
  • 54.217.22.60
  • 34.243.129.225
  • 54.216.15.243
  • 108.128.60.238

After October 31, we strongly advise you remove 52.52.142.26 and 52.52.36.83 from your allowlist, as we will no longer support them.

WAN Insights: Enhanced Visibility for Cloud OnRamp Applications

WAN Insights now offers extended support for vManage Cloud OnRamp (CoR) applications. For all WAN Insights users who are using vManage's CoR feature to route traffic to SaaS applications in the cloud via Direct Internet Access (DIA), this enhancement adds a seamless way to onboard CoR applications into WAN Insights using WAN Insights' existing workflow for adding new applications.

To onboard CoR applications into WAN Insights, first onboard your CoR applications in vManage. Within 24 hours, your application will show up in WAN Insights, ready for onboarding using the Add new application workflow as described in Adding Business-Critical Applications to WAN Insights.

With the addition of CoR applications, you can now monitor the health and performance of your DIA paths using WAN Insights' comprehensive quality score, troubleshoot reported issues more quickly, and review path recommendations to improve path quality and user experience.

2023-08-29

PagerDuty and Slack Integration Updates

The integrations with PagerDuty and Slack for alert notifications are now available on the Integrations page. Users can still create, edit, and assign these integrations to alert rules from the alert rule's Notifications tab. In the future, these integrations will be created and managed exclusively via the Integrations page. However, the ability to assign integrations to alert rules will still be accessible from the alert rule's Notifications tab.

Additional ThousandEyes for OpenTelemetry Test Support

Support has been added for the following test metrics:

RTP stream tests:

  • MOSS
  • Loss
  • Discards
  • Latency

SIP server tests:

  • Availability
  • Response Time
  • Total Time

Updated Default Alert Rules for Cloud and Enterprise Agent Tests

As previously announced, new default alert rules will roll out to all customers within the next 5 days. These alert rules will be displayed with a suffix "2.0" in the alert rule name. Any new tests that users create will automatically be associated with the new set of default alerts. Existing tests will continue to use the old set of default alert rules and will remain unaffected. This change will show up in the activity logs as updated by "ThousandEyes Support."

Cloud Agents Added

New Cloud Agents have been added in the locations listed below. For a full list of Cloud Agents, see ThousandEyes Cloud Agent Locations.

  • Amsterdam, Netherlands (Lumen)
  • Amsterdam, Netherlands (Lumen) (IPv6)
  • Manila, Philippines (PLDT/Smart)
  • London, England (Lumen)
  • London, England (Lumen) (IPv6)

023-08-29 Bug Fixes

  • Resolved an issue that prevented some users from being added to an account group. This issue affected users whose email was first added to the external mailing list for alert notification purposes and was then added to a new or existing user.
  • Fixed an issue in the Time Series Stacked Bar Chart dashboard widget where the Page Load metric was not showing as a selectable option.
  • In a recent update to the Webex client, the location of the identifier used when integrating Control Hub with ThousandEyes for Webex meeting data was changed. As a result, some users could see the automated session test data for Webex meetings in the ThousandEyes UI, but could not see the corresponding network path data in Control Hub. The issue is resolved in Endpoint Agent client version 1.68.2.

2023-08-24

Updates to Test Templates

Test Templates in UI

ThousandEyes can now display user-defined templates in the Test Templates UI. Creation of user-defined templates is supported through the API. When a user creates a test template, all users within the same account group will have the option to select it when deploying a new test template. For more information about user-defined test templates, see User-Defined Test Templates.

Support Automatic DNS Lookups for Deploying Test Templates Using the API

When you deploy a test template using the API, DNS lookup for a DNS test now occurs automatically under the following conditions:

  • The dnsServers field is set to [].
  • The dnsServers field is set to a user input (custom values that can be specified at deploy time).

Remove Error Icon for Skipped Tests in Test Template Deployment

A test with validation errors that is included in test template deployment shows an error icon next to the test name. However, when a test with validation errors is not selected for deployment, it was still showing an error icon next to the test name, which could be confusing. This update removes the error icon from appearing when a test is not selected for deployment.

2023-08-21

WAN Insights Throughput Distribution Chart

WAN Insights has introduced a new chart showing throughput distribution titled Egress Traffic Distribution. You can find this chart on the Recommendation Detail modal. This chart visually represents the traffic distribution across each available interface (circuit) within your SD-WAN network.

Key Benefits

  • Policy Verification: Confirm that your configured SD-WAN network policy is actively in effect by viewing the traffic distribution across various interfaces.

  • Performance Monitoring: Identify and monitor traffic volume routed through poorly performing interfaces, enabling timely corrective actions.

  • Quality and Bandwidth Correlation: Empower your network teams to correlate quality drops on SD-WAN interfaces with throughput data. This is the first step in establishing bandwidth saturation as the root cause of performance issues.

2023-08-18

Updates to Test Templates

DNS Server Input Is Now Optional

Previously, when a test template already included a DNS test, users still had to provide a DNS server, either manually or using the lookup button in the UI. This extra step added complexity to the test templates process and also created confusion for less experienced users. To ensure a streamlined experience, when a test template includes a DNS test, DNS server information is now looked up automatically. Users can still supply advanced DNS information through global settings.

De-Selecting Tests During Test Template Deployment

Users can now choose to omit some tests during test template deployment. Test templates can include tests that are recommended as a best practice. These tests may not be ideal for the given use case. In these situations, users can opt out of including tests that do not fit their deployment scenario. This prevents users from using more units that are necessary and also prevents users from creating extraneous tests that can add overhead. While this feature has already been supported in the API, users deploying test templates through the UI can now de-select any tests they don't wish to deploy.

Search for Test Templates by Name and Certification Level

Users can now search and filter available test templates by name and certification level.

Badges for Certified Templates and Partner Templates

Certification levels on test templates now have improved visibility with template badges that more clearly indicate if a template is certified, partner certified, or a regular user-defined template. This update is part of our new ThousandEyes Google Cloud Platform (GCP) monitoring, created in collaboration with Google Cloud Platform. For more information about our collaboration with Google Cloud Platform, see Get Network Monitoring Visibility Across Your Google Cloud Environments.

2023-08-15

ThousandEyes Endpoint Agent Integration with Webex RoomOS Devices

We are currently deploying the Endpoint Agent client to RoomOS devices. The update to Control Hub and to devices will be completed for all devices (in the stable release track) by August 22, 2023. To learn how to enable Endpoint Agents on Webex RoomOS devices, see Integration with RoomOS.

Cisco Secure Client ThousandEyes Endpoint Agent Module

The Cisco Secure Client ThousandEyes Endpoint Agent module for Windows will be available on August 22, 2023. The macOS version will be available on September 11, 2023. For instructions on accessing and installing the module, see Secure Client Integration.

Updated Default Alert Rules for Cloud and Enterprise Agent Tests

As previously announced, we've revamped our default alert rules to reduce alert noise.

Organizations created after July 18, 2023, now have access to the new default alert rules. For existing organizations, ThousandEyes is rolling out this change over the course of the month.

When the new default alert rules are available to your organization, they display in the ThousandEyes platform UI as Default alert rules 2.0. Any new tests that you create will automatically be associated with Default Alert Rules 2.0. Existing tests, which already have the previous set of default alert rules, will remain unchanged.

Additionally, we've designated the severity level for all of these alerts as Minor.

Pause the Auto-Refresh on Dashboards

Our dashboards now have a pause option for auto-refreshing. To pause the automatic data refresh, click on the spinning timer located in the dashboard header. Alternatively, you can also pause the auto-refresh by opening the dashboard drill-down component or the widget configuration panel. To resume the auto-refresh, click on the spinning timer again or close either the widget configuration or dashboard drill-down components.

Endpoint Agents: Update to the Extended Network Tests Behavior for the Windows Installer

In December, 2022, we updated the Windows Installer to enable the Extended Network Tests feature by default and to include the NPCAP library. Previously, if this option was not selected, and the user had an allowed version of the NPCAP library installed, the agent would not leverage this. We have changed this behavior, and the agent will now utilize the pre-installed NPCAP library (if it is an allowed version). However, in the future, we will only upgrade versions of NPCAP that were originally installed by our installer.

2023-08-15 Bug Fixes

  • Resolved an issue wherein some Endpoint Agents didn't run the number of tests permitted by their license type. Now, all Endpoint Agents run the correct number of tests based on their assignments and license permissions.
  • Fixed an issue in the dashboard widgets that prevented users from applying the Endpoint Agent filter correctly. Previously, the filter box was broken, and the filter would not allow a downward scroll.
  • Fixed an issue in the dashboard widgets where filtered-out locations were incorrectly showing up in the widget results.

2023-08-10

Certified and Partner Template Badges

Test Templates now show a badge icon for certified templates and partner templates.

2023-08-09 Bug Fixes

  • Fixed the invalid JSON error for page load tests with a fixed value for the httpInterval field.

2023-08-07

Automatic DNS Lookups for Test Templates

Test templates now automatically perform the DNS lookup, instead of requiring them to be added manually. Users still have the option to add DNS servers manually.

2023-08-03

Drill Down from Dashboards to Specific Tests

Users now have the ability to drill down from any widget in a dashboard to a specific test view. This is supported for all Cloud and Enterprise Agent tests (except BGP), Endpoint Agent tests, and device data in the platform. For example, when users click on a dashboard widget identifying a spike in latency, a window will open listing all the affected tests; click a test and the test view will open in a new window demonstrating the latency spike for this particular test. This feature will make navigation inside the platform significantly easier and allow for quicker resolution time for our customers. Learn more about this feature in our Troubleshooting with Drill Down article.

New Auto-Detect for Endpoint Scheduled Tests and Improved Auto-Detect for ASTs

On August 16, 2023, we will release the auto-detect feature for Endpoint Scheduled Tests and update the auto-detect behavior for Automated Session Tests (ASTs).

As Endpoints roam from one network to another, they may find some of the test probes are blocked. To combat this, we have launched a new method for our automatic detection. At each network change event, the agent will attempt all three network probe methods - ICMP, TCP SACK, and TCP SYN. The agent will use the probe with the best result. If all probes are equal, the agent will default to TCP SACK.

This enhancement will allow customers to rely more on the auto-configuration and not worry about the changing network conditions a user experiences. Agents must be running an Endpoint Agent with version 1.158.1 or later. TCP tests rely on the extended network tests (formerly called TCP tests) installed. If the agent is missing the extended network tests installation, the agent will continue using ICMP for all tests.

Customers whose automated session tests are set to Auto-detect will automatically shift to this new method on August 16, 2023. Customers with scheduled tests may opt into this new method by changing their probe setting to Auto-detect on August 16.

Changing Allow List IP Addresses

In 90 days, ThousandEyes will discontinue support for certain IP addresses. The IP addresses that will no longer be supported are:

52.52.142.26
52.52.36.83

If you are currently allowlisting these IP addresses to receive alert notifications, you should continue to do so until October 31, 2023. However, to avoid a hard stop on your incoming ThousandEyes webhooks, we urge you to update your systems to also allow any or all of the following addresses based on your region:

US1 Region

13.56.245.241
52.9.183.148
18.232.232.61
35.168.54.3
107.22.84.44
3.220.243.232
3.218.27.195
3.221.227.188

EU1 Region

18.157.124.37
3.70.3.30
18.156.17.238
18.158.163.183
35.158.19.241
3.127.8.252
46.51.169.205
54.75.173.76
54.217.22.60
34.243.129.225
54.216.15.243
108.128.60.238

After October 31, we strongly advise you remove 52.52.142.26 and 52.52.36.83 from your allow list as we will no longer support them.

Updating All Webhook IDs to a 128-Bit Alphanumeric UUID

In approximately 90 days, all IDs for webhook integrations will transition from a numeric value to a string format. This change will be seen on all incoming webhooks across all fields, including but not limited to: Notification ID, Alert Rule ID, Test ID. If you are utilizing custom webhooks, you will need to update ID fields to be enclosed by quotation marks, for example from "id": {{id}} to "id": "{{id}}". This change will ensure your system can correctly receive and process the new string-based UUIDs. For those of you who deserialize any ID fields as a numeric, or if your webhook receiver cannot otherwise handle a 128-bit string value, we highly advise verifying your system's compatibility with this new format. If your current tool for accepting webhooks from ThousandEyes does not support the new UUID format, necessary adjustments or actions should be taken as soon as possible.

Updated Alert ID to a 128-Bit Alphanumeric UUID

As previously announced, in order to support the UUID format in v6 and v7 API endpoints, we have changed the data type of the alertID from integer to string. These changes have occurred in stages between July 31 and August 3, 2023. For details, see the v6 API reference and the v7 API reference.

2023-08-03 Bug Fixes

  • Fixed an issue where the top-level timespan in our dashboards was not updating the widget timespans appropriately.
  • Resolved an issue where the Endpoint Agent settings in the UI and the associated API calls were incorrectly returning all Endpoint Agents in “View Deleted Agents”. Now, only recoverable agents deleted during the last seven days are returned.
  • Fixed a bug where the Endpoint Agent settings no longer showed the System Proxy option after another proxy was selected. The System Proxy option is now always visible as an option.

Cloud Agents Added

New Cloud Agents have been added in the locations listed below. For a full list of Cloud Agents, see ThousandEyes Cloud Agent Locations.

  • Taipei, Taiwan (FarEastone) (IPv6)
  • Paris, France (Free) (IPv6)

2023-07-27

Introducing Auto-Clear for Stagnant Alerts

We are improving the management of alerts on the platform through an auto-clear feature for stagnant alerts. At present, when the ThousandEyes platform stops receiving data from an agent associated with an active alert, the alert persists in the active state until new data arrives from the agent and the platform is able to determine the correct alert state. This situation arises primarily when active agents are offline and unable to send data to the ThousandEyes platform, causing alerts to stay active until the agents resume communication with the platform. To address this challenge, the auto-clear feature prevents alerts from remaining in a perpetually active state by automatically clearing them after 12 hours of receiving no data from active agents. The auto-clear feature will update the Current Metric field on the Alerts History page to "N/A (No Longer Valid)", and will send you a notification of the cleared alert if you have opted into alert clearing notifications.

Custom Webhooks Now Support Agent Notifications and Device Alerts

Customers can now include agent notification-specific and device-specific variables in their custom webhook payloads. Most alerting variables are supported for these new categories - which are Agent Notifications, Device Tests and Device Notifications - as well as additional variables specific to each new category. For more information, see the hinting mechanism in the ThousandEyes Integrations UI. These new categories are also listed within the Manage Alert Rules panel when you create a new integration or edit an existing one.

2023-07-24

Updating Alert ID to a 128-Bit Alphanumeric UUID

As previously announced, alert IDs have now been switched from numeric format to UUID format in the ThousandEyes UI.

Similarly, in order to support the UUID format in v6 and v7 API endpoints, we are changing the data type of the alertID from integer to string. These changes will occur in stages between 31 July and 3 August, 2023. For details, see the v6 API reference and the v7 API reference.

2023-07-20

Public Beta: ThousandEyes on Meraki MX

Starting July 20th, 2023, ThousandEyes agents can be deployed on supported Meraki MX appliances as part of the Public Beta. Meraki users can now benefit from enhanced visibility at scale and alerting capabilities by creating a customized network and application testing for critical applications inside or outside their infrastructure.

For more information, see ThousandEyes - Meraki Integration and Meraki MX ThousandEyes Configuration Guide.

2023-07-19

Updated Default Alert Rules for Cloud and Enterprise Agent Tests

We've revamped our default alert rules to reduce alert noise. The new default alert rules will be labelled and displayed in the ThousandEyes platform UI as Default alert rules 2.0.

Additionally, we've designated the severity level for all these alerts as Minor. These updated alert rules will be applied to any new customer organizations that are created. Existing tests will remain unaffected, continuing to operate under the previous set of default alert rules. When you create new tests, you'll see the new default alert rules.

In approximately two weeks, ThousandEyes will roll out this change to existing customer organizations. Any new tests that you create will automatically be associated with Default Alert Rules 2.0. Existing tests, which already have the old set of default alert rules, will remain unchanged.

The table below shows the details of the updated default alert rules:

NameDescriptionRules
Default Agent-to-Agent Network Alert Rule 2.0All conditions are met by the same 2 agents 2 of 3 times in a row.Packet loss >= 10%
Default Network Alert Rule 2.0All conditions are met by the same 2 agents 2 of 3 times in a row.Packet loss >= 10%
Default Call Setup Alert Rule 2.0All conditions are met by the same 2 agents 2 of 3 times in a row.Error type is any
Default DNS Server Alert Rule 2.0All conditions are met by the same 2 agents 2 of 3 times in a row.Error is present
Default DNS Trace Alert Rule 2.0All conditions are met by the same 1 agent 2 of 3 times in a row.Error is present
Default DNSSEC Alert Rule 2.0All conditions are met by the same 2 agents 2 of 3 times in a row.Error is present
Default FTP Alert Rule 2.0All conditions are met by the same 1 agent 2 of 3 times in a row.Error type is any
Default HTTP Alert Rule 2.0All conditions are met by the same 2 agents 2 of 3 times in a row.Error type is any
Default Page Load Alert Rule 2.0 All conditions are met by the same 1 agent 2 of 3 times in a row.

Page load has error

OR

Page load has timed out

OR

Page load is incomplete

Default Voice Alert Rule 2.0All conditions are met by the same 1 agent 2 of 3 times in a row.MOS <= 3
Default Web Transaction Alert Rule 2.0All conditions are met by the same 1 agent 2 of 3 times in a row.Error is present

Additional ThousandEyes for OpenTelemetry Test Support

Support has been added for the following test metrics:

  • FTP server tests
    • Availability
    • Response Time
    • Throughput
  • Page load tests
    • Page Load Time
    • Completion

Minor Enhancements

  • The Edit streaming integrations permission has been added to the Account Admin role. This allows users with that role, in addition to users with the Organization Admin role, to edit ThousandEyes for OpenTelemetry streams.
  • Added OTLP exporter support for HTTP-based endpoints. This allows users of HTTP-only OTel collectors and applications to use them natively with ThousandEyes for OpenTelemetry.
  • Changed the title of our filter capability inside of dashboard widgets from "Drill Down" to "Filter By."

2023-07-19 Bug Fixes

  • Resolved an issue that was incorrectly informing users that another user had made an update to their existing dashboard and a web browser refresh was required.
  • Resolved an issue that was accidentally cropping some values from dashboards when converted into a PDF.
  • Resolved an issue that was preventing users from sharing dashboards to specific account groups.

2023-07-07

Additional ThousandEyes for OpenTelemetry Test Support

Support has been added for the following metrics:

  • DNS DNSSEC Trace layer (Validity metric).
  • DNS Domain Trace layer (Availability and Final Query Time metrics).
  • DNS Server layer (Availability and Resolution time metrics).

Transferring Endpoint Agents Across Organizations

You can now transfer the ownership of Endpoint Agents across organizations using the Connection String parameter. You can learn more about this transfer here.

Update to libcurl Version for Enterprise Agents

We are updating the version of libcurl that we build and ship for the Enterprise Agent in our package repositories. As part of this work we will trigger updates for libcurl on existing agents beginning on July 10th, 2023, with a gradual rollout that is expected to complete by July 18th, 2023. We've done extensive internal testing prior to rollout and don't anticipate any issues, but please contact ThousandEyes Support if you notice any behavioral changes in your HTTP tests during the rollout window.

2023-07-07 Bug Fixes

  • Fixed an issue that was preventing users from setting a new dashboard as their default.

  • Fixed an issue with multiple user sessions showing the same userSessionId in /v6/endpoint-data/user-sessions response

  • The dynamic option for the following alert rules' metrics is now correctly displayed and operational:

    • Default Network Alert Rule - Agent-to-Server: Latency metric
    • Default HTTP Server Alert Rule - HTTP Server: Response time metric

Cloud Agents Added

New Cloud Agents, AWS Cloud Agents, and Google Cloud Platform Cloud Agents have been added in the locations listed below. For a full list of Cloud Agents, see ThousandEyes Cloud Agent Locations.

New Cloud Agents

  • Bangkok, Thailand (True)
  • Bangkok, Thailand (True) (IPv6)
  • Baton Rouge, LA
  • Baton Rouge, LA (IPv6)
  • Cairo, Egypt (TE Data)
  • Calgary, Canada (Bell)
  • Calgary, Canada (Bell) (IPv6)
  • Fredericton, Canada
  • Fredericton, Canada (IPv6)
  • Hanoi, Vietnam
  • Hanoi, Vietnam (IPv6)
  • São Paulo, Brazil (Embratel)
  • São Paulo, Brazil (Embratel) (IPv6)
  • Taipei, Taiwan (Chung-Hwa Telecom)
  • Taipei, Taiwan (Chung-Hwa Telecom) (IPv6)

2023-06-30

Forced Single Sign-On (SSO)

At ThousandEyes, we prioritize security and privacy as essential aspects of our services. We are committed to maintaining a robust security posture to ensure our clients' safety. To enhance our security offerings, we have introduced a new feature on our platform - Forced Single Sign-On (SSO). When enabled, Forced SSO will prevent your users from using local authentication and instead direct all users to the SSO experience through your preset identity provider (IdP). Forced SSO enables you to gate and fully control access to ThousandEyes resources based on your internal organizational structure and access permissions. This gives you added confidence that your users are logging in to the ThousandEyes platform in a consistent, secure way.

To turn on Forced SSO, go to the Set Up Single Sign-On section within Account Settings > Organization Settings. For more information, see How to Configure Single Sign-On - Metadata.

Application Hosting Support for Cisco Nexus Switches

Enterprise Agents can now be installed on Cisco Nexus 9000 series switches using application hosting. For more information, see Nexus Switching.

Update on Automated Session Tests for Microsoft Teams

On July 12, 2023, there will be an update to the configuration of the automated session tests for Microsoft Teams. This update will enable the AST tests to run even when a TCP connection is being used in addition to the current UDP functionality. As a result, you will notice a higher number of AST test matches for clients using TCP during your Microsoft Teams meeting.

Dynamic Baselines for Endpoint Scheduled Test Alert Rules

Dynamic baselines are now supported for Endpoint Agent scheduled test alerts. This functionality is identical to dynamic baselines for Cloud and Enterprise agent alerts.

The baseline for a specific metric is calculated using the preceding 24-hour window. The scheduled test metrics that support dynamic baselines are:

Web HTTP Server Metrics

  • Web – Endpoint HTTP Server – Connect Time
  • Web – Endpoint HTTP Server – DNS Time
  • Web – Endpoint HTTP Server – Receive Time
  • Web – Endpoint HTTP Server – Response Time
  • Web – Endpoint HTTP Server – SSL Negotiation Time
  • Web – Endpoint HTTP Server – Throughput
  • Web – Endpoint HTTP Server – Total Time
  • Web – Endpoint HTTP Server – Wait Time

Network Metrics

  • Network – Endpoint End to End (Server) – Jitter
  • Network – Endpoint End to End (Server) – Latency

Custom Webhooks for Outage Alerts

The custom webhooks integration now supports Internet Insights Outage Alerts.

2023-06-30 Bug Fixes

  • Resolved an issue that was preventing the "Markers" filter in a dashboard widget from properly populating for any shared transaction test.

2023-06-26

WAN Insights Release

We’ve added a new time series graph titled Throughput & Quality Analysis to the Recommendation Detail and Site Detail modals. This graph shows, for a given path or interface, the current throughput by application. This is useful when evaluating path recommendations and site quality, to eliminate high bandwidth utilization as the cause of the degraded quality. The Interface Quality metric shown on this graph indicates the quality of a single interface, whereas Path Quality can show the combined quality scores of several interfaces.

2023-06-22

Ubuntu 18.04 LTS End of Life

Ubuntu 18.04 LTS will reach End of Life on June 30th, 2023. After this date, agents will no longer be able to communicate with the ThousandEyes platform.

The OS is currently in the End of Support stage of its lifecycle. ThousandEyes will no longer provide technical support, nor guarantee software updates (including bug fixes) for customers still running Enterprise Agents on Ubuntu 18.04 LTS. The OS for these agents must be upgraded before July 1st, 2023.

In-place upgrades for ThousandEyes Enterprise Agents running Ubuntu 18.04 LTS ("Bionic") are supported for virtual appliances, Intel NUCs, and Raspberry Pis, and instructions are available for upgrading a single agent, bulk agents, and agents using proxies.

To review the upgrade instructions, see Upgrade Ubuntu 18.04 Bionic-Based ThousandEyes Appliances.

For additional questions, please reach out to ThousandEyes Customer Success or ThousandEyes Support.

Monitored-Network Classification Deprecated

As previously communicated, we have deprecated the existing Monitored Network classification in the platform and instead are generating a label for every existing monitored network using the defined CIDR as a network filter. We have now finalized the migration of existing dashboard widget filters to the new label as well. Dashboards that previously had the Monitored Network filter will now have their new automatically generated label instead.

{% hint style="warning" %} As a result of this change, any data prior to May 17th, 2023 will not be able to use this label. If you have a dashboard widget with this filter set, the data will only go back to May 17th. {% endhint %}

Minor Enhancements

  • Page load and transaction tests will now have instant tests enabled for customers using Views 2.0.

2023-06-01

EU Region Support in the AppDynamics Bi-Directional Integration

The AppDynamics Bi-Directional Integration now supports customer organizations that are provisioned to the EU region.

As previously announced, this integration brings real-time correlation of network metrics together with application performance data inside ThousandEyes.

For detailed information, see AppDynamics Integration.

2023-05-30

Introducing Views 2.0

ThousandEyes is excited to introduce Views 2.0, our next major upgrade to the ThousandEyes platform. Views 2.0 streamlines your monitoring and troubleshooting experience, and offers improved visualization capabilities, such as:

  • Multi-metric comparisons.
  • Agent overlays on the timeline.
  • Round-by-round keyboard navigation.

As part of this launch, in-app walkthroughs are available to guide you through navigating between the previous views layout and the new experience, and show you how to make best use of the functionality.

Other popup walkthroughs will appear as you navigate the new layout and encounter new/changed functionality.

In addition, our Getting Started with Views documentation has been updated to reflect the new changes.

WAN Insights Release

In this new release, we're introducing several important updates aimed at enhancing the user experience, improving clarity, and ensuring consistency across WAN Insights. Here's a summary of the major changes:

Out-of-the-Box (OOB) Application Classes

Backend change to align with vManage: We've implemented a backend change to build 6 Out-of-Box (OOB) application classes that are predefined in WAN Insights based on the vManage definitions. This change ensures that vManage serves as the single source of truth for out-of-the-box application definitions.

Please note that these changes in OOB application inclusions/exclusions might impact the end user count and quality score for some of our existing customers. Existing customers might see a drop or an increase in site end user count and quality scores for the out-of-the-box applications.

Site and Recommendation Details Page Header

We have redesigned the header section for the Recommendation Details modal to provide a smoother, more intuitive user experience:

  • Breakdown of Quality Metrics: Users can now easily view the breakdown of overall quality metrics by circuits. This feature allows users to gain a quick understanding of which circuits are impacting the overall quality of service.

  • Improved Terminology: We have updated the terminology used in this section. Recommended Quality is now labeled as "projected quality", which better reflects the system's forecasting capabilities.

  • SLA Threshold Line: Time series graphs for loss, latency, and jitter now include the Service Level Agreement (SLA) threshold line. This line will enable users to easily compare loss, latency and jitter metrics against defined SLA requirements.

Recommendation and Site Details Landing Page

The landing pages for both the Recommendations and the Site Details navigation options have the following functionality enhancements:

  • Router Name Search Functionality: We've added a search functionality for router names. This will enable users to easily search recommendations and sites based on the router names, significantly enhancing search capabilities.
  • Add a New Application Workflow: We've included an option to initiate the Add a new application + workflow directly from the All recommendations and Site Details landing pages. This change improves navigation and streamlines workflows for users.

Single Interval for Page Load and Transaction Tests

For all new page load and transaction tests, users can only choose one interval value, consistent with all other test types. The interval determines the frequency with which the test will be run. Previously, these test types allowed you to choose different intervals for the page load or transaction portion versus the HTTP server portion of the test. The changes appear on the UI as follows:

  • When editing a page load test with different intervals, users will no longer be able to make changes to their test until they pick a new interval.
  • Warnings in the following areas of the product will direct users to pick a new interval for their test:
  • Test Settings > Test View
  • Test configuration for individual tests that currently use different intervals. If the test already uses the same interval, no warning is needed.

Please see Migrating to Single Interval for Page Load Tests for guidance on how to choose the test interval that best suits your needs.

2023-05-25

Additional ThousandEyes for OpenTelemetry Test Support

We have added support for the following:

  • Agent-to-agent (bi-directional) tests.
  • Agent-to-agent (one-way) tests.

In addition, support has been added for the following metrics:

  • Availability, Response time, and Throughput (HTTP server layer).
  • Page Load Time, Transaction Time, Completion, and Errors (web transaction layer).

Minor Enhancements

  • We have adjusted our color grid widget to default to 1,000 cards in a single group. Customers can continue to adjust this number as needed, but on all newly created widgets, we will default to 1,000 cards in a single group.

Cloud Agents Added

New Cloud Agents, AWS Cloud Agents, and Google Cloud Platform Cloud Agents have been added in the locations listed below. For a full list of Cloud Agents, see ThousandEyes Cloud Agent Locations.

New Cloud Agents

  • Bangkok, Thailand (AIS)
  • Bangkok, Thailand (AIS) (IPv6)
  • Montreal, Canada (Bell)
  • Montreal, Canada (Bell) (IPv6)
  • Pretoria, South Africa
  • Pretoria, South Africa (IPv6)
  • Vancouver, Canada (Bell)
  • Vancouver, Canada (Bell) (IPv6)
  • Winnipeg, Canada (Bell)
  • Winnipeg, Canada (Bell) (IPv6)

New Amazon Local Zone Cloud Agents

  • Buenos Aires, Argentina (AWS Local Zone)
  • Delhi, India (AWS Local Zone)
  • Kolkata, India (AWS Local Zone)
  • Lagos, Nigeria (AWS Local Zone)
  • Lima, Peru (AWS Local Zone)
  • Muscat, Oman (AWS Local Zone)
  • Perth, Australia (AWS Local Zone)
  • Santiago, Chile (AWS Local Zone)

New Google Cloud Platform Cloud Agents

  • Doha, Qatar (GCP me-central1)
  • Tel Aviv, Israel (GCP me-west1)
  • Turin, Italy (GCP europe-west12)

2023-05-25 Bug Fixes

  • Resolved an issue in the color grid dashboard widget that was preventing the Green / Red threshold from being correctly honored.
  • Resolved an issue where the dashboard data source for the AppDynamic FSO integration was incorrectly listed as "AppDynamics Service Health". This has been corrected to "3rd Party Applications."
  • Resolved an issue that was preventing users from adding emails to a scheduled snapshot.

2023-05-11

Introducing the AppDynamics Bi-Directional Integration

Applications are the critical front door for your business. However, ensuring flawless application experience for your customers is more complicated than ever. Modern applications are built on top of massively complex and decentralized architectures, meaning that a small issue in one service can have a significant effect on the overall customer experience. You need holistic visibility into your environment, from the application all the way to the end user.

Introducing the Bi-Directional Integration with AppDynamics! This integration brings real-time correlation of network metrics together with application performance data inside ThousandEyes. You will be able to see and understand every dependency that contributes to the performance of your application, allowing you to resolve issues more quickly – ultimately leading to a better user experience and improved business outcomes.

As part of the integration, you will have access to Views 2.0 and its Dependent Applications tab. This tab automatically presents AppDynamics’ health status in context with the associated network test data, as well as your application service dependencies. Using this tab, you can easily click directly through to AppDynamics!

Views 2.0 is a major upgrade to our ThousandEyes platform, which offers improved visualization capabilities, such as:

  • multi-metric comparison
  • agent overlays on timelines
  • round-by-round keyboard navigation

These enhancements streamline troubleshooting and will improve your user experience.

For detailed instructions on how to create a bi-directional integration with AppDynamics, see AppDynamics Integration.

If at any time you would like to revert to your previous Views experience, you can click the toggle at the top right of the page to change to Views 1.0, or use the ... pull-down menu to modify your default views.

{% hint style="info" %} This integration is currently only available for the ThousandEyes US region. It will be made available for the EU region in a coming release. {% endhint %}

Introducing ThousandEyes for OpenTelemetry

ThousandEyes for OpenTelemetry comprises streaming API functionality with data delivered in a standardized metrics format (OTLP), alongside a tagging mechanism to facilitate deep correlations using ThousandEyes data. With ThousandEyes for OpenTelemetry, enterprises can now rapidly maximize the value of their complex and varied datasets to access insights specific to their business needs.

What Is OpenTelemetry?

OpenTelemetry is an open-source, vendor-neutral observability framework that provides a standard way of collecting, processing, and exporting telemetry data in a standardized format. It aims to simplify the collection of monitoring data and increase the interoperability of monitoring tools.

Resources:

Introducing Test Templates

ThousandEyes helps you monitor the critical infrastructure you depend on to deliver customer experiences and business outcomes. You achieve this by setting up tests that give you real-time visibility into internet-enabled applications and networks. However, there are many ways to set up tests, and the multitude of configuration options often leads to uncertainty. To give you confidence that you have set up monitoring to your critical services in the best possible way, we are introducing test templates.

Test templates allow users to deploy a suite of ThousandEyes suggested best-practice test suites for common use cases such as monitoring a web server, as well as for popular third-party applications such as Cisco Webex. When you use a test template, you can quickly deploy the monitoring resources that are best suited to your use case, with just a few button clicks.

Templates take the guesswork out of setting up your environment, by making it dead simple to monitor mission-critical services based on ThousandEyes prescribed best practices. This feature is now generally available. Every ThousandEyes user now has access to templates at Cloud & Enterprise Agents > Test Settings via the Add New Test > Add from Template dropdown. This feature is also now generally available via the ThousandEyes Public API v7.

For more information, see Test Templates.

2023-05-10

Unification of Endpoint Agent Test Settings in US region

As previously communicated, on May 2nd, 2023 we successfully enabled the new monitoring settings in the EU region. We will now be proceeding with the unification of Endpoint Agent test settings for the US region, beginning on Wednesday, May 17th, 2023, at 10:00am UTC.

This migration will affect both EU and US regions. For more information, subscribe to the maintenance window request.

Last Contact Data for Endpoint Agents

The Endpoint Agent settings table now includes last contact data for disabled agents as well, allowing customers to quickly identify agents that are still checking in while disabled.

Cloud Agents Added

New Cloud Agents and new AWS Cloud Agents have been added in the locations listed below. For a full list of Cloud Agents, see ThousandEyes Cloud Agent Locations.

New Cloud Agents

  • Hanoi, Vietnam (VNPT)
  • Hanoi, Vietnam (VNPT) (IPv6)
  • McLean, VA, USA
  • McLean, VA, USA (IPv6)
  • Toronto, Canada (Bell)
  • Toronto, Canada (Bell) (IPv6)

New Amazon Local Zone Cloud Agents

  • Atlanta, GA, USA (AWS Local Zone) (us-east-1-atl-1a)
  • Bangkok, Thailand (AWS Local Zone) (ap-southeast-1-bkk-1a)
  • Copenhagen, Denmark (AWS Local Zone) (eu-north-1-cph-1a)
  • Hamburg, Germany (AWS Local Zone) (eu-central-1-ham-1a)
  • Helsinki, Finland (AWS Local Zone) (eu-north-1-hel-1a)
  • Phoenix, AZ, USA (AWS Local Zone) (us-west-2-phx-1a)
  • Querétaro, México (AWS Local Zone) (us-east-1-qro-1a)
  • Seattle, WA, USA (AWS Local Zone) (us-west-2-sea-1a)
  • Taipei, Taiwan (AWS Local Zone) (ap-northeast-1-tpe-1a)
  • Warsaw, Poland (AWS Local Zone) (eu-central-1-waw-1a)

2023-05-10 Bug Fixes

  • Fixed a bug that was preventing snapshots from showing the correct time frame when the "Relative Time Frame" was selected for a widget. This has been corrected for widgets in snapshots to show the selected relative time frame.
  • Resolved a bug when creating an alert suppression window that would erroneously display the message “The suppression window must start at least 2 minutes from now” even if the window starts at a future date.
  • Fixed an issue that was showing inconsistent dates or months in the time selector for the "Fixed Time Interval" selection in dashboards when the user's default Web Interface timezone is set to UTC (via the user's setting in Account Settings > Users and Roles > Profile > Time Zone).

2023-05-03

IPv6 Enabled for downloads.thousandeyes.com

In preparation for expanding IPv6 support for agent communications to additional platforms, we will be adding IPv6 addresses and a new AAAA record for downloads.thousandeyes.com. This endpoint is used to serve container image downloads when you go through the add agent workflow within the ThousandEyes web application.

This change will occur on May 18th, 2023. As this endpoint is CDN hosted, the IPv6 addresses it receives will be dynamic.

2023-05-02

Ubuntu 18.04 LTS End of Support

Ubuntu 18.04 LTS is now in the End of Support stage of its lifecycle. ThousandEyes will no longer provide technical support, nor guarantee software updates (including bug fixes) for customers still running Enterprise Agents on Ubuntu 18.04.

The OS will reach End of Life on June 30, 2023. Prior to this date, agents will continue running tests and submitting data. After this date, the agents will no longer be able to communicate with our platform.

In-place upgrades for ThousandEyes Enterprise Agents running Ubuntu 18.04 LTS ("Bionic") are supported for virtual appliances, Intel NUCs, and Raspberry Pis, and instructions are available for upgrading a single agent, bulk agents, and agents using proxies.

To review the upgrade instructions, see Upgrade Ubuntu 18.04 Bionic-Based ThousandEyes Appliances.

For additional questions, please reach out to ThousandEyes Customer Success or ThousandEyes Support.

2023-04-28

Final Reminder: Ubuntu 20.04 Upgrade

As previously announced, Ubuntu 18.04 LTS will enter the End of Support period this Sunday, April 30, 2023. It will enter End of Life on June 30, 2023. All agents running on Ubuntu 18.04 must be upgraded or otherwise migrated to a currently supported operating system by June 30, as the ThousandEyes platform will stop accepting data submitted by these Enterprise Agents after this date.

In-place upgrades for ThousandEyes Enterprise Agents running Ubuntu 18.04 LTS ("Bionic") are supported for virtual appliances, Intel NUCs, and Raspberry Pis, and instructions are available for upgrading a single agent, bulk agents, and agents using proxies.

To review the upgrade instructions, see Upgrade Ubuntu 18.04 Bionic-Based ThousandEyes Appliances.

For additional questions, please reach out to ThousandEyes Customer Success or ThousandEyes Support.

Final Reminder: Updating Alert ID to a 128-Bit Alphanumeric UUID

As previously announced, we will be updating the data type of the alertID field in the v6 and v7 API response payload of active alerts and alert details from an integer to a string. This change will be implemented on May 1, 2023, between 11am and 4pm PST.

For more information, see the maintenance announcement.

2023-04-27

Unification of Endpoint Agent Test Settings

We have modified the browser session configuration workflow to match the workflows for scheduled test and automated test settings. You can now directly apply the set of domains to selected agents, labels, or all agents, rather than defining the monitored networks.

We have also updated the menu items in the Endpoint Agents section of the UI:

  • The existing Test Settings screen has been renamed Monitoring Settings.
  • The Browser Session Settings screen has been integrated with the Monitoring Settings screen and is accessible from the Browser Sessions tab.

All Endpoint Agent data collection settings can now be configured on the new Monitoring Settings screen.

To make this transition smooth and transparent, we will automatically generate a label for every existing Monitored Network using the defined CIDR as a network filter, and create a new browser sessions configuration assigned to the respective network-based label.

This migration is scheduled in two phases: The first for the EU region, and the second phase for the US region. The EU region migration will start on Tuesday, May 2, 2023, at 10:00am UTC. The US region migration will be announced in a later release.

For more information, subscribe to the maintenance window request.

Ubuntu 20.04 Upgrade Reminder

As previously announced, Ubuntu 18.04 LTS will enter the End of Support period on April 30, 2023. It will enter End of Life on June 30, 2023. All agents running on Ubuntu 18.04 must be upgraded or otherwise migrated to a currently supported operating system by June 30, as the ThousandEyes platform will stop accepting data submitted by these Enterprise Agents after this date.

In-place upgrades for ThousandEyes Enterprise Agents running Ubuntu 18.04 LTS ("Bionic") are supported for virtual appliances, Intel NUCs, and Raspberry Pis, and instructions are available for upgrading a single agent, bulk agents, and agents using proxies.

To review the upgrade instructions, see Upgrade Ubuntu 18.04 Bionic-Based ThousandEyes Appliances.

For additional questions, please reach out to ThousandEyes Customer Success or ThousandEyes Support.

Updating Alert ID to a 128-Bit Alphanumeric UUID

As previously announced, we will be updating the data type of the alertID field in the v6 and v7 API response payload of active alerts and alert details from an integer to a string. This change will be implemented on May 1, 2023.

For more information, see the maintenance announcement.

New Search Functionality

We've updated the Alert List screens with enhanced search functionality that allows users to search for alert rules and test names using keyword, phrases, and exact matches. This means that when a user enters a search query, alerts matching the following criteria will be displayed:

  1. Alerts with names that have at least 75% of the keywords in the search text.
  2. Alerts with names that contain the search text as a phrase.
  3. Alerts with names that are an exact match to the search text.

For example, if a user searches for the alert rule name "Abc Test Rule," the search will return alerts with rule names such as "XYz Abc Test rule 1," "endpoint rule test," and "Abc Rule 101," as all of them have at least two of the terms "rule," "test," or "Abc" or the exact phrase "Abc Test Rule" in their names.

Integration Updates

We've changed how the Integrations screens appear in the ThousandEyes platform:

  • The Integrations screen has been moved to the top level of the lefthand menu, and is no longer listed under Alerts.

2023-04-27 Bug Fixes

  • Resolved an issue that was preventing some dashboard widgets from saving when the Wireless Throughput metric was used.
  • Resolved a bug that was preventing widget changes from being saved on a dashboard when the dashboard had a duplicate name shared with another dashboard in the account. The changes made to a specific widget will now be saved, even if the dashboard has a duplicate name.
  • Resolved an issue that allowed users belonging to multiple organizations to log in unchallenged to organizations without SSO enabled, if they had already logged in with SSO to another organization. Users will now be challenged again when trying to login into org without SSO enabled, even after authenticating with an organization with SSO enabled.
  • Resolved a bug that caused the <br> tag to be erroneously included in the "Metric at Start" column within the path trace alerts.

2023-04-17

WAN Insights Now Available for Cisco SD-WAN Customers in the EMEA Region

ThousandEyes WAN Insights is now available in the EMEA region, for Cisco SD-WAN customers who have a vAnalytics dashboard. Customers who use a vAnalytics instance that is hosted in EMEA can activate WAN Insights under the Predictive Networks tab in the vAnalytics UI.

WAN Insights is a new ThousandEyes product that suggests predictive path recommendations, and provides visibility workflows that enable SD-WAN network teams to take a more proactive approach, in order to optimize end-user experience in their network.

For detailed information about WAN Insights, see WAN Insights

2023-04-13

Client Certificates for Page Load and Transaction Tests

We have added the ability to include client-side certificates for page load and transaction tests. This was previously only available for the HTTP server test.

To add client certificates, see the TLS section of the Advanced tab for these two test types in Cloud & Enterprise Agents > Test Settings.

Minor UI Enhancements for Web Layer Tests

Some minor UI enhancements have been made for HTTP server, page load, and transaction tests:

  • The text box under Enable for client certificates now includes suggested text and hints as described in Converting Certificates into PEM Format.
  • The certificate itself is obscured, once the test has been saved.
  • To change the existing client certificate, you can click Remove, re-enable it, and then copy in the new certificate.

{% hint style="info" %} When you generate transaction test scripts using the ThousandEyes Recorder IDE, the Recorder uses the certificate that’s on your local computer. You need to enter the certificate as you are exporting a script or directly into the test settings on the ThousandEyes platform.

The next release of the Recorder IDE will include this feature in the export settings. {% endhint %}

Ubuntu 20.04 Upgrade Reminder

As previously announced, Ubuntu 18.04 LTS will enter the End of Support period on April 30th, 2023. It will enter End of Life on June 30th, 2023. All agents running on Ubuntu 18.04 must be upgraded or otherwise migrated to a currently supported operating system by June 30th, as the ThousandEyes platform will stop accepting data submitted by these Enterprise Agents after this date.

In-place upgrades for ThousandEyes Enterprise Agents running Ubuntu 18.04 LTS ("Bionic") are supported for virtual appliances, Intel NUCs, and Raspberry Pis, and instructions are available for upgrading a single agent, bulk agents, and agents using proxies.

To review the upgrade instructions, see Upgrade Ubuntu 18.04 Bionic-Based ThousandEyes Appliances.

For additional questions, please reach out to ThousandEyes Customer Success or ThousandEyes Support.

Updating Alert ID to a 128-Bit Alphanumeric UUID

As previously announced, we will be updating the data type of the alertID field in the v6 and v7 API response payload of active alerts and alert details from an integer to a string. This change will be implemented on May 1, 2023 (3 weeks from now).

For more information, refer to the maintenance announcement here: Maintenance on Alert API Change.

Amazon Linux 2 Support Extension

Aligned to the upstream lifecycle changes for Amazon Linux 2, we have updated our documentation and platform to extend the lifecycle for the Enterprise Agent on Amazon Linux 2 until 2025. As reflected in our documentation, Amazon Linux 2 now moves to End of Installation Support on April 30th, 2025, End of Support on June 30th, 2025, and End of Life on August 30th, 2025.

Additional Navigation Options Added for Endpoint Agents

The troubleshooting workflow for Endpoint Agents sometimes begins from the Endpoint Agents > Agent Settings section. To better facilitate user experience, and make it easier to access data for a specific agent, we have added "Open in Views" and "Open in Agent Views" to the three-dot Options icon in the last column of the table. By selecting either of these options, a new window will open showing the data for the selected agent in the "Views" or "Agent Views" tabs respectively.

New Cloud Agents

New Cloud Agents have been added to the following locations:

  • Calgary, Canada (Shaw)
  • Calgary, Canada (Shaw) (IPv6)
  • Hyderabad, India (AWS ap-south-2)
  • Las Vegas, NV, USA (IPv6)
  • Melbourne, Australia (AWS ap-southeast-4)
  • New York, NY (Optimum)
  • New York, NY (Optimum) (IPv6)
  • Seattle, WA, USA (AT&T) (IPv6)
  • Spain (AWS eu-south-2)
  • Toronto, Canada (Telus)
  • Toronto, Canada (Telus) (IPv6)
  • Zurich, Switzerland (AWS eu-central-2)

For a full list of Cloud Agents, see ThousandEyes Cloud Agent Locations.

2023-04-13 Bug Fixes

  • Fixed an issue in our dashboard filters that was preventing 90 days of Endpoint Agent data from being selected as a filter. We were previously only showing the last 30 days of Endpoint Agent data.
  • Fixed an issue that was preventing data from "Interfaces with State Changes" for monitored devices to be accurately displayed in dashboard widgets.
  • Fixed an issue that was occasionally preventing the "Server" filter in our dashboard widgets from populating correctly. Servers that were filtered on to be shown were not always present in the data set.

2023-03-29

Exporting Endpoint Agent Data into a CSV

ThousandEyes now provides you with an option to export Endpoint Agent data in CSV format. This feature makes it easier for different IT teams to collaborate and share this data with other departments, such as to perform maintenance tasks.

This new feature is accessible in the ThousandEyes platform at Endpoint Agents > Agent Settings. You can either select all or a specific set of agents, and export the corresponding data.

The exported data is not limited to what is shown in the ThousandEyes UI, but also includes other important information such as IP addresses, VPN profiles, location, and even the versions of the browser extensions and drivers. This information can assist you in managing and maintaining thousands of Endpoint Agents more efficiently. For example, the exported data can make it easier for you to identify the list of agents that need an update of their browser extension, or periodically keep track of the usage and conditions of your agent base.

Setting the Expiration Date for a Snapshot

You can now define when a dashboard snapshot or Endpoint Agent snapshot should be automatically deleted. When you create a snapshot, you will be prompted to define the date when the snapshot should be deleted. This selection will default to a year after the snapshot was created, but you can pick a date up to five years in the future. For existing snapshots, you can change the expiration date at any time, to a date up to five years in the future.

Once the deletion date on a snapshot has been reached, the snapshot will be automatically deleted from your account.

{% hint style="info" %} All existing dashboard snapshots and Endpoint Agent snapshots are given an expiration date of one year in the future. This means that these snapshots will be deleted one year after they were created, unless you update their expiration date. You can go into any existing snapshot and update the expiration date as many times as you like, to a date up to five years in the future. {% endhint %}

Internet Insights, Cloud and Enterprise Agents, and device snapshots will eventually support this same feature, but this will come in a future release. For now, this change applies only to dashboard and Endpoint Agent snapshots.

Updating Alert ID to a 128-Bit Alphanumeric UUID

As announced before, we will be updating the data type of the alertID field in the v6 and v7 API response payload of active alerts and alert details from an integer to a string. This change will be implemented on May 1, 2023 (~5 weeks from now).

Client Certificate Included in the Public API

We have updated the public API (v6 /tests) for transaction and page load tests, to include a new clientCertificate parameter. This parameter exposes the client certificate.

Exposing the client certificate is already supported for HTTP server tests. This change for transaction and page load tests will behave the same way as the existing clientCertificate parameter for HTTP server tests.

New Cloud Agents

New Cloud Agents have been added to the following locations:

  • Hiroshima, Japan
  • Hiroshima, Japan (IPv6)
  • Jeddah, Saudi Arabia
  • Jeddah, Saudi Arabia (IPv6)
  • London, England (Virgin)
  • Manchester, England (Virgin)
  • Montreal, Canada (Videotron/Fibrenoire)
  • Montreal, Canada (Videotron/Fibrenoire) (IPv6)
  • Toronto, Canada (Rogers)
  • Toronto, Canada (Rogers) (IPv6)
  • Vancouver, Canada (Telus/Rogers)
  • Vancouver, Canada (Telus/Rogers) (IPv6)

For a full list of Cloud Agents, see ThousandEyes Cloud Agent Locations.

2023-03-29 Bug Fixes

  • An issue occurred where some Endpoint Agents were not assigned to labels, although the agent matched the configured label filters. This issue was observed when VPN attributes were used in the label definition. This issue has now been resolved.
  • An issue where the VPN node tooltip in the Path Visualization view was missing VPN latency and loss metrics, is resolved. These were previously found on agent nodes; however, they have now moved to VPN nodes. In addition, both the agent and VPN nodes now show the protocol used to test the VPN underlay.
  • An issue where the forwarding loss metric was visible in the path visualization of the Scheduled Tests view but not in the associated anonymized saved snapshot, creating reporting inconsistencies, is resolved. The forwarding loss metric in the path visualization in both places is now consistent.
  • An issue occurred where the x-axis on the time series widget in Dashboards was only showing hours instead of dates and hours when set across multiple days in the past. This was causing confusion as to which day the hours were referring. Now, when the display interval is set over more than one day, the x-axis shows both day and hour values along the axis.
  • Fixed an issue that was preventing widgets from being saved when the Add Another Widge button was selected without first saving. The Add Another Widget button now also saves the existing widget configuration.

2023-03-15

Introducing ThousandEyes WAN Insights

WAN Insights is now in General Availability for Cisco vAnalytics customers in the U.S. region. WAN Insights is a new ThousandEyes product that introduces proactive path recommendation and visibility workflows that enables SD-WAN network teams to take a more proactive approach to optimize end-user experience in their network.

WAN Insights brings the following new capabilities to Cisco SD-WAN customers:

  • Recommendations Screen: For each application onboarded in WAN Insights, see path recommendations for each site to move the traffic in order to avoid negative end-user experience impact. Use the Recommendation Details screen to understand the reason for the recommendation.

    • Add Application Workflow: WAN Insights Insights comes pre-configured with six out-of-the-box application categories. Network teams can onboard new applications defined in vManage using the "Add Application" workflow from the recommendation screen.
    • Top Recommendations View: Quickly identify the recommendations with the greatest positive user experience impact on your network.
    • All Recommendations View: Find all available and past recommendations for your site, per application category.
    • Recommendation Details View: Click on the recommendation card to view details and understand the reason for the recommendation.
  • Site Details Screen: Across all your sites, measure the quality of the applications and dive into details of network conditions impacting the quality.

WAN Insights also powers the Predictive Path Recommendation feature in vAnalytics for Cisco SD-WAN.

For more information, review the documentation here: WAN Insights

Update to Support Policy for Red Hat Enterprise Linux Minor Versions

ThousandEyes has updated its support lifecycle policy to better account for Red Hat Enterprise Linux (RHEL) minor versions that do not include Extended Update Support (EUS). The End of Installation Support date will now be extended to align with the End of Support date.

{% hint style="info" %} This change affects the following currently supported RHEL versions:

  • RHEL 8.7 {% endhint %}

For more information about our support lifecycle policies, see the Enterprise Agent Support Lifecycle. For more information about RHEL EUS, see the Red Hat Documentation Portal.

Minor Enhancements

  • We have re-introduced the ability to set a local widget time override for each individual dashboard widget to allow for more flexibility in time selections. The behavior now is as follows:

    1. If a user enables the global time override in a dashboard, all widgets will automatically be set to the timespan set at the global level of the dashboard. This setting will take precedence.

    2. If the global time override in a dashboard is not selected and the Relative Time check box is checked for an individual widget, the widget will display the time of the Relative Time check box.

    3. If the global time override in a dashboard is not selected and the Relative Time check box is not selected, a widget will assume the timespan set at the global level of the dashboard.

      We have also added a text reminder if the widget has the Relative Time check box enabled that states the time and then (local override) in parenthesis.

  • We've updated our upgrade automation to improve how we handle customer environments where a proxy is configured. Previously, some upgrades were failing because the method we used to determine if we could reach the package repositories did not correctly traverse the configured proxy. We now use a method that traverses the proxy, and will succeed in environments where traffic outside the proxy is blocked. This change should resolve a common cause of upgrade failures.

New Cloud Agents

New Cloud Agents have been added to the following locations:

  • Denver, CO, USA (Comcast)
  • Denver, CO, USA (Comcast) (IPv6)
  • Dubai, United Arab Emirates (IPv6)
  • New York, NY, USA (Verizon)
  • New York, NY, USA (Verizon) (IPv6)
  • Winnipeg, Canada (Rogers)
  • Winnipeg, Canada (Rogers) (IPv6)

For a full list of Cloud Agents, see ThousandEyes Cloud Agent Locations.

2023-03-15 Bug Fixes

  • Resolved an issue that was causing some BGP data to not render in our dashboard widgets correctly.
  • Resolved an issue that was causing previous Endpoint Agent filter selections in our dashboard widgets to be overwritten if the user used the search function to select a filter. Previous selections would be removed entirely, and only the new search filters would be selected. This has been corrected, and now all selected filters remain.
  • Resolved an issue with alert suppression windows where the start date was being incorrectly changed to a different date and the repeat option was left blank when attempting to create a custom alert suppression window schedule.
  • Resolved an issue with test label modification that caused labels to be removed from the alert payload whenever they were modified. Now, modifying a label will ensure that the change is reflected in all the tests where the label belongs and all labels will now be included in the alert payload.

2023-03-06

Ubuntu 20.04 Upgrade Instructions

In-place upgrades for ThousandEyes Enterprise Agents running Ubuntu 18.04 LTS ("Bionic") are now available. This process is supported for virtual appliances, Intel NUCs, and Raspberry Pis, and instructions are available for upgrading a single agent, bulk agents, and agents using proxies.

Ubuntu 18.04 LTS will enter the End of Support period on April 30th, 2023, and End of Life on June 30th, 2023. All appliances must be upgraded or otherwise migrated to a currently supported operating system by June 30th, as the ThousandEyes platform will stop accepting data submitted by these Enterprise Agents after this date.

To review the upgrade instructions, see Upgrade Ubuntu 18.04 Bionic-Based ThousandEyes Appliances.

For additional questions, please reach out to Customer Success or Support.

2023-03-02

Internet Insights Snapshots - Security Enhancement

The Internet Insights snapshot creation workflow has been improved to ensure that the sharelink cannot be copied before it is created. This change resolves an issue where an inactive sharelink could be copied and shared.

New Cloud Agents

New Cloud Agents have been added to the following locations:

  • Chicago, IL, USA (AT&T) (IPv6)
  • London, England (BT)
  • London, England (BT) (IPv6)
  • Manchester, England (BT)
  • Manchester, England (BT) (IPv6)
  • Rome, Italy (Vodafone)
  • Stockholm, Sweden (Telia)
  • Stockholm, Sweden (Telia) (IPv6)

For a full list of Cloud Agents, see ThousandEyes Cloud Agent Locations.

Removed / Deprecated Features

AWS CloudFormation Template

Due to the End of Installation Support for Ubuntu 18.04 LTS, the AWS CloudFormation installation method has been removed.

2023-03-02 Bug Fixes

  • An issue where embedded dashboard widgets were not loading properly as an iFrame has been fixed.
  • An issue occurred where BGP alert rules that were not assigned to a test were still triggering alerts. This issue has been resolved, and the alerting control plane now correctly captures BGP prefix updates when a test is removed from an alert rule on the Alert Rule Settings page.
  • We experienced a problem with our content-notifications system, which resulted in some customers receiving multiple notification emails. This issue has been fixed.

2023-02-28

Ubuntu 20.04 Upgrade Instructions Update

As previously reported, Ubuntu 18.04 LTS ("Bionic") will enter the End of Support period on April 30th, 2023, and End of Life on June 30th, 2023. Instructions for the upgrade process for single agents, bulk agents, and agents using proxies will be published alongside the in-place upgrade release on March 6th, 2023 PST.

{% hint style="info" %} These instructions are for ThousandEyes physical and virtual appliances. For information on upgrading other types of Enterprise Agents, see Upgrading Operating Systems for Enterprise Agents. {% endhint %}

For additional questions, please reach out to Customer Success or Support.

2023-02-24

Updating Alert ID to a 128-Bit Alphanumeric UUID

Previously, we announced that the alertID field in the API would be deprecated and a new id field would be introduced. However, we have decided to keep the alertID field to better accommodate customers transitioning their infrastructure.

On May 1st, 2023, we will be updating the data type of the alertID field in the v6 and v7 API response payload of active alerts and alert details from an integer to a string. This modification is necessary to accommodate the new 128-bit alphanumeric alert UUID. The update will not affect the functionality of the alertID field, but it will change the format of the response, which may impact how customers receive our alert API data.

To prepare for this change, we advise you to review any API scripts that you run to pull alert data. You should update your code to modify the data type of the alertID field from integer to string before May 1st, 2023.

The API-related content has been removed from the previous changelog entry to avoid confusion.

New Alert List UI

Starting on March 1st, 2023, and continuing until May 1st, 2023, we will begin to introduce a new UI for the Alert List page in phases. The updated UI is designed to make information more easily accessible and organized, with features such as resizable columns and a paginated side panel to display location alerts. The new UI will also allow users to search using both the old numeric and the new UUID alert ID formats. These changes will improve the user experience and make it easier to navigate through alerts.

This rollout will be automatic, and requires no action from customers.

2023-02-15

New Endpoint Local Network Metrics

The following Endpoint Agent local network metrics are now available in dashboards:

  • Signal Quality
  • Throughput
  • Retransmission Rate
  • Roaming Events
  • Channel Swapping Events

Device Limit for Topology View

We have implemented a 250-device limit for the Topology view in Devices > Views to ensure the view is rendered before the browser becomes unresponsive. For more information on devices, see Using the Device Layer View.

rDNS Lookups for Public IP Addresses

Local rDNS lookups can now be configured for Enterprise Agents. This will support customer environments where publicly routable IP addresses are assigned to internal systems and split-horizon DNS is used. This ensures that the names shown in the path visualization will match your internal view of DNS. For more information, see Configuring rDNS Lookups for Enterprise Agents.

NTP Changes for ThousandEyes Virtual Appliances

We have changed the default NTP server used by the ThousandEyes Virtual Appliance from ntp.ubuntu.com for the system and pool.ntp.org for the agent to using 2.ubuntu.pool.ntp.org for both the system and agent. By changing this default server, we ensure that both the system and agent are using the same time source, and that IPv6 dual-stack is supported by default.

{% hint style="info" %} Changing the configured NTP server in the web UI replaces the default for both the system and the agent. {% endhint %}

New Cloud Agents

New Cloud Agents have been added to the following locations:

  • Jakarta, Indonesia (PT Telkom)
  • Jakarta, Indonesia (PT Telkom) (IPv6)
  • Manchester, England (Sky)
  • Manchester, England (Sky) (IPv6)
  • Mexico City, Mexico (IPv6)
  • Toronto, Canada (Beanfield)
  • Toronto, Canada (Beanfield) (IPv6)
  • Washington, D.C., USA (Comcast)
  • Washington, D.C., USA (Comcast) (IPv6)

For a full list of Cloud Agents, see ThousandEyes Cloud Agent Locations.

Minor Enhancements

2023-02-15 Bug Fixes

  • An issue in the Endpoint Agent Labels dashboard where the Currently Matching Agents column was not correctly displaying the actual number of agents associated with each label has been resolved. All labels were correctly associated with agents, but agents that used the Not In operator were not correctly displayed in the Agent Labels table.
  • An issue where several instances of scheduled Endpoint tests were not correctly aggregated, resulting in multiple instances with the same name being created on the Agent Views page, has been resolved.
  • An issue that prevented some default dashboards from loading correctly has been resolved.

2023-02-14

Update to Alert ID Format

After February 27th, 2023, the alert ID format will be updated from a numeric value to a 128-bit alphanumeric UUID for both new and existing alerts. This change affects how alerts are identified in the UI, particularly for the Active Alerts and Alert History pages.

This change impacts your incoming webhooks, which will display the alert ID in the new UUID format. No modifications are necessary for the ThousandEyes webhook setup. However, if you have been storing the alert ID string and cannot accommodate a 128-bit value, or if your webhook receiver does not support the new format, it is highly recommended to verify compatibility with the new format and take any necessary actions in the tool that you use to accept webhooks from ThousandEyes.

{% hint style="warning" %} Browser session alerts do not currently support the UUID format, and will continue to display the numeric ID. {% endhint %}

2023-02-02

Endpoint Agent Client 1.150.1

TCP Tests Renamed and On By Default

We have renamed "TCP Network Tests" to "Extended Network Tests" to better reflect both the current feature and future functionality.

In addition, as previously announced, the default Windows Installer (MSI package) will now include the Extended Network Tests (TCP Tests) by default. This option can be manually deselected during installations or removed with a switch. For more information on Endpoint Agent command-line options, see Endpoint Agent Installation Reference.

ASN Endpoint Agent Information Available via the Endpoint API

The Endpoint API has been extended to include ASN information. Similar to the VPN data, users will now be able to get ASN information in the Agent Details and the Endpoint Test Data API endpoints.

This extension provides users with more information to, for example, identify the ISP a set of agents are connected to via the API. For more information, see the developer documentation related to Endpoint Agents and Endpoint Test Data.

New Cloud Agents

New Cloud Agents have been added to the following locations:

  • Kuala Lumpur, Malaysia (Telekom Malaysia)
  • Kuala Lumpur, Malaysia (Telekom Malaysia) (IPv6)
  • Saskatoon, Canada (Saskatel)
  • Saskatoon, Canada (Saskatel) (IPv6)
  • Washington, DC, USA
  • Washington, DC, USA (IPv6)

For a full list of Cloud Agents, see ThousandEyes Cloud Agent Locations.

Minor Enhancements

  • The ability to create new AppDynamics integrations and edit the existing AppDynamics integrations will no longer be available in the Alert Rules page. To create and edit the AppDynamics integration, use the Alerts > Integrations page.

Removed Features

Agent Level SSL Setting for Browser Tests

With the addition of the test-level setting for SSL verification introduced in October, 2022, the agent level SSL verification setting has been removed.

If your organization needs to disable SSL verification, use the Verify SSL Certificate Setting in Advanced Options on the test level.

2023-02-02 Bug Fixes

  • An issue that was preventing some embedded dashboard widgets from properly loading has been resolved.
  • An issue was found where an incorrectly colored directional arrow for improving or worsening performance was displayed for some metrics in the test table widget. For example, when Response Time was increasing, an upward green arrow was displayed instead of an upward red arrow. This was caused by a bug in the UI, and has been resolved.

2023-02-01

End of Installation Support for Ubuntu 18.04 LTS (“Bionic”)

Installation support for Ubuntu 18.04 LTS ("Bionic") has now ended. Updated images for the ThousandEyes Virtual Appliance (TEVA), Intel NUC, Raspberry Pi 4, and Docker for Linux have been released based on Ubuntu 20.04 LTS ("Focal"). We have also updated the custom appliance generation to utilize the newest images. From January 31st, 2023 onwards, you will see failures if you attempt to deploy new agents on Ubuntu 18.04 LTS. Please ensure you are using the latest images available for new agent deployments.

As noted in our Ubuntu Linux Support Lifecycle documentation, Ubuntu 18.04 LTS ("Bionic") will enter the End of Support period on April 30th, 2023 and End of Life on June 30th, 2023. As updated images are now available, customers who are interested in using the agent cluster method to upgrade agents can do so by following the documentation available here: Replacing an Enterprise Agent Using the Agent Clustering Method.

We expect to ship a pathway for customers to perform automated in-place upgrades from Ubuntu 18.04 LTS-based appliances to Ubuntu 20.04 LTS by the end of February 2023.

2023-01-24

Recorder IDE v1.6.0

Recorder IDE v1.6.0 has now been released. This release includes:

  • Standalone Mode: Permissions for the ThousandEyes Recorder IDE have been expanded. Users can now generate scripts with the Recorder IDE without permission to create transaction tests or use the credentials repository. Only API Access and Login permissions are required. For more information, see ThousandEyes Recorder Permissions.
  • Test Settings and the option to Export to ThousandEyes now include the following fields: Exclude Domains/Object URLs, Screenshots, Camera and Microphone, Geolocation, Page Loading Strategy, Preferred Language.

2023-01-23

Monitor Webex Calling

We are excited to announce the release of our first wave of Cloud Agent locations for Webex Calling. These Cloud Agents are installed inside the Webex Calling data centers around the globe, and will help you better monitor the performance of your Webex Calling environment. The following locations are now live:

  • Chicago, IL, USA (Webex Calling)
  • Dallas, TX, USA (Webex Calling)
  • Frankfurt, Germany (Webex Calling)
  • London, England (Webex Calling)
  • Melbourne, Australia (Webex Calling)
  • Osaka, Japan (Webex Calling)
  • Sydney, Australia (Webex Calling)
  • Tokyo, Japan (Webex Calling)
  • Toronto, Canada (Webex Calling)
  • Vancouver, Canada (Webex Calling)

You can read about how to best monitor your Webex environment here: Monitoring Webex Calling.

2023-01-19

End of Installation Support for Ubuntu 18.04 LTS (“Bionic”)

Installation support for Ubuntu 18.04 LTS ("Bionic") will end on January 31st, 2023. This affects packaged agent installs, as well as image-based installations for the ThousandEyes virtual appliance, Intel NUC, and Raspberry Pi. Packages for Ubuntu 20.04 LTS ("Focal") are already available. Updated 20.04 LTS-based images for the ThousandEyes virtual appliance, Intel NUC, and Raspberry Pi are coming prior to January 31st, 2023.

As noted in our Ubuntu Linux Support Lifecycle documentation, Ubuntu 18.04 LTS ("Bionic") will enter the End of Support period on April 30th, 2023 and End of Life on June 30th, 2023. Aligned to this, we will be ceasing support for the Cisco KVM deployment images for Cisco routers running IOS-XE 16.x. We recommend that customers migrate to deploying Docker-based agents for the Cisco Application Framework. For installation instructions, see Installing Enterprise Agents on Cisco Routers with vManage.

To assist customers with upgrading their agents to Ubuntu 20.04 LTS, we will be shipping upgrade scripts with the web-based UI on ThousandEyes Virtual Appliances, Intel NUC, and Raspberry Pi. This provides a pathway for in-place upgrades. For customers who wish to upgrade using the agent clustering method, you may do so as soon as the 20.04 images become available. For more information, see Replacing an Enterprise Agent Using the Agent Clustering Method.

ThousandEyes SAML Certificate Renewal

We have renewed the ThousandEyes SAML certificate and app.thousandeyes.com/saml-metadata now returns a new certificate. If you use a dynamic configuration for your SSO, your IdP server will automatically receive the new certificate. If you use a static or metadata-file configuration, you will need to update to the new certificate. For instructions, see ThousandEyes SAML Configuration.

This update must be completed by February 18, 2023.

{% hint style="warning" %} If your organization continues to use the old certificate for encrypting SAML assertion, users in your organization will no longer be able to log into ThousandEyes after February 18, 2023. The single logout feature will also be impacted. {% endhint %}

Zoom Rooms Added to Zoom AST

In December 2022, an adjustment was made to include Zoom Rooms in the Zoom AST. For Zoom Rooms applications running on macOS and Windows, the Endpoint Agent client will activate for AST tests. This is enabled in Endpoint Agents running 1.141 version or later. Currently, this feature is in preview status while we verify the feature with beta customers.

Delete Agents with the Endpoint API

The Endpoint API has been extended to allow users to delete agents directly from the API. This extension provides users full control on the management of the agent via the API, by allowing customers to enable, disable, and delete any agent. For more information, see the API Documentation.

Minor Enhancements

  • Users can now create Endpoint Agent labels that filter for agents that are not connected to a VPN, by using the "Not In" option of the VPN Vendors filter. This allows customers that are using one of the VPN vendors supported by ThousandEyes to identify agents that are not using that VPN, and apply a different set of tests to them.
  • A new metric has been added to dashboards: Page Load Completion. This allows a user to understand if a page load was successfully completed and to calculate this percentage over time.

New Cloud Agents

New Cloud Agents have been added to the following locations:

  • Lille, France
  • Lille, France (IPv6)
  • New York, NY, USA (AT&T)
  • New York, NY, USA (AT&T) (IPv6)
  • Rome, Italy (Telecom Italia)
  • Rome, Italy (Telecom Italia) (IPv6)
  • Rome, Italy (WINDTRE)
  • Rome, Italy (WINDTRE) (IPv6)

For a full list of Cloud Agents, see ThousandEyes Cloud Agent Locations.

Removed Features

v7 Reports API

  • As previously announced on December 21st, 2022, the v7 reports API has officially been removed.

2023-01-19 Bug Fixes

  • An issue that was causing inconsistent transaction marker results between the test view and dashboard has been resolved.
  • An issue with the filter selection on Internet Insights dashboard widgets that was preventing users from saving inputted domains as part of the filter has been resolved.
  • An issue was found that impacted the line chart dashboard widget as users went from a specific scale selection to an auto scaled selection. As users navigated between the two options, the Y Axis would disappear. This has been corrected.

2023-01-13

Updated Cloud Agent Names and Locations

We have updated several Cloud Agent locations and names for Azure, GCP, and AWS to match what they publish in their documentation. The changes are as follows, with the left hand side being the original name and the right hand side being the new name:

AWS

  • Ashburn, VA (AWS us-east-1) -> N. Virginia (AWS us-east-1)
  • Ashburn, VA - Oracle only (AWS us-east-1) -> N. Virginia Oracle only (AWS us-east-1)
  • Ashburn, VA 2 - Oracle only (AWS us-east-1) -> N. Virginia 2 Oracle only (AWS us-east-1)
  • Columbus, OH (AWS us-east-2) -> Ohio (AWS us-east-2)
  • Dubai, UAE (AWS me-central-1) -> United Arab Emirates (AWS me-central-1)
  • Dublin, Ireland (AWS eu-west-1) -> Ireland (AWS eu-west-1)
  • Manama, Bahrain (AWS me-south-1) -> Bahrain (AWS me-south-1)
  • Montreal, Canada (AWS ca-central-1) -> Central Canada (AWS ca-central-1)
  • San Jose, CA (AWS us-west-1) -> N. California (AWS us-west-1)
  • The Dalles, OR (AWS us-west-2) -> Oregon (AWS us-west-2)

Azure

  • Amsterdam, Netherlands (Azure westeurope) -> Netherlands (Azure westeurope)
  • Boydton, VA (Azure eastus2) -> Virginia (Azure eastus2)
  • Cheyenne, WY (Azure westcentralus) -> Wyoming (Azure westcentralus)
  • Chicago, IL (Azure northcentralus) -> Illinois (Azure northcentralus) (3 VAs affected)
  • Chicago, IL - Oracle only (Azure northcentralus) -> Illinois Oracle only (Azure northcentralus)
  • Chicago, IL 2 - Oracle only (Azure northcentralus) -> Illinois 2 Oracle only (Azure northcentralus)
  • Des Moines, IA (Azure centralus) -> Iowa (Azure centralus)
  • Dublin, Ireland (Azure northeurope) -> Ireland (Azure northeurope)
  • Melbourne, Australia (Azure australiasoutheast) -> Victoria, Australia (Azure australiasoutheast)
  • Phoenix, AZ (Azure westus3) -> Arizona (Azure westus3)
  • Quincy, WA (Azure westus2) -> Washington (Azure westus2)
  • Richmond, VA (Azure eastus) -> Virginia (Azure eastus)
  • San Antonio, TX (Azure southcentralus) -> Texas (Azure southcentralus)
  • Santa Clara, CA (Azure westus) -> California (Azure westus)
  • Sydney, Australia (Azure australiaeast) -> New South Wales, Australia (Azure australiaeast)

GCP

  • Midlothian, TX (GCP us-south1) -> Dallas, TX (GCP us-south1)
  • New Albany, OH (GCP us-east5) -> Columbus, OH (GCP us-east5)

New Cloud Agents

New Cloud Agents have been added to the following locations:

  • Ashburn, VA, USA (Charter) (IPv6)
  • Chicago, IL, USA (Comcast) (IPv6)
  • Dallas, TX, USA (AT&T) (IPv6)
  • Dallas, TX, USA (CenturyLink) (IPv6)
  • Dallas, TX, USA (Comcast) (IPv6)
  • Dallas, TX, USA (Cox) (IPv6)
  • Doha, Qatar (Azure qatarcentral)
  • Kuala Lumpur, Malaysia (TIME)
  • Kuala Lumpur, Malaysia (TIME) (IPv6)
  • Los Angeles, CA, USA (AT&T) (IPv6)
  • New York, NY, USA (CenturyLink) (IPv6)
  • San Jose, CA, USA (Comcast) (IPv6)
  • Seattle, WA, USA (Charter) (IPv6)
  • Seattle, WA, USA (Comcast) (IPv6)

For a full list of Cloud Agents, see ThousandEyes Cloud Agent Locations.

Minor Enhancements

  • We have updated how page speed and response times are calculated for Endpoint Agent browser session tests when a page gets no response. Previously, the values shown in the page speed were not accurate, and the wait time was shown as "Response Time". This was misleading, as the browser never accessed the page. These values have now been updated to show a dash on non-responsive pages.

Removed Features

  • The alert grid widget has now been removed from the platform and from snapshots. Customers can no longer create or view any alert grid widget in the platform.

2023-01-13 Bug Fixes

  • An issue that was preventing some BGP alerts from clearing even after the alert rule was modified and conditions were no longer met has been resolved.
  • An issue that was incorrectly showing all Enterprise and Endpoint Agents as "online" in our map widget, even if some agents were offline at the time, has been resolved.
  • An issue that was preventing users from duplicating existing custom webhook integrations has been resolved.
  • An issue that was preventing some scheduled snapshots from being created for a short period of time has been resolved.
  • An issue that was preventing a small handful of Endpoint alerts from clearing, even after all alert rules were removed from a test, has been resolved.
  • An issue that was preventing users from using the Alert Rules filter on select dashboard widgets has been resolved.
  • An issue that was incorrectly stating that some AppDynamics alert integrations were "Untested" even after they had been successfully tested has been resolved..

2022-12-21

v7 Reports API Deprecation

With the merging of reports functionality into ThousandEyes dashboards, the v7 Reports API is now deprecated and will be removed in January, 2023.

If your organization used v7 Reports API endpoints in the past, we recommend you now use the v7 Dashboards API. You should expect slightly different responses from the v7 Dashboards API, but full feature parity.

2022-12-09

IPv6-Only Virtual Appliance Support

We have updated the ThousandEyes console and web UI for the virtual appliance as part of an ongoing effort to improve IPv6 support within the agent. These improvements include:

  • When configuring DNS manually in the web UI, there are now four configuration fields, and support for adding IPv6 nameserver addresses.
  • When IPv6 is set to Auto, all relevant network information is now shown in both the console and web UI, the same as when it is set to Manual.
  • The link-local IPv6 address is no longer shown on the network interface. Instead, only valid routable addresses will be shown if they are configured.
  • It is now possible to disable IPv4 from the console directly when manually configuring networking, to support IPv6-only networks.

In addition, the following functionality has been removed:

  • Two status checks in the diagnostics tool within the web UI have been removed. These are the reachability check for the ThousandEyes API and the validity check for the account group token. The reachability check is no longer needed, and the validity check has been made redundant as part of the process for submitting the token in the UI.

For more information, see How to Set Up the Virtual Appliance.

Default Windows Endpoint Installation Now Includes TCP Support

As more and more customers leverage our Automated Session Tests, most require the TCP network tests provided through the NPCAP library. Starting on 31 January, 2023, the MSI installation default will include TCP test support to ease installation. This consists of the NPCAP library. Endpoint Agents that have not previously been installed with the TCP tests option will not be impacted and continue with their original installation preference.

Starting on 31 January, 2023, when a new installer is downloaded, the NPCAP library, with the TCP test option, will be included by default. Customers may remove this option during installation with an MSI switch or by unselecting the option in the installer.

New Workflow for Registered User Email Change/Update

We are introducing a new workflow for updating or replacing a registered user's email address. Previously, a message was sent only to the new email address. With this change, if a user attempts to update their email address, a confirmation email message will be sent to both their old email address and the new email address. The email address will only be updated for a user if both email messages are confirmed.

Credential Entry Masking for Custom Webhooks

Custom webhook security has been improved, as we now automatically mask all credential entries in the UI.

New Internet Insights Catalog Entries for SaaS Providers

The Internet Insights catalog now includes coverage of the following SaaS providers:

  • Streaming: HBO Max, Hulu, Netflix, Spotify (new category).
  • Finance: Cash App, Venmo.
  • Collaboration & Messaging: WhatsApp.
  • Social Media & Networking: TikTok.

New Cloud Agents

New Cloud Agents have been added to the following locations:

  • Anchorage, AK, USA (IPv6)
  • Los Angeles, CA, USA (Comcast) (IPv6)
  • Pittsburgh, PA, USA (Comcast)
  • Pittsburgh, PA, USA (Comcast) (IPv6)

For a full list of Cloud Agents, see ThousandEyes Cloud Agent Locations.

Minor Enhancements

  • To further improve the usability of the new browser options settings for page load and transaction tests, new button selection and more hover over text has been added.
  • The v7 API Integrations endpoints now use a string UUID for the integrations id field instead of a numeric ID.

2022-12-09 Bug Fixes

  • An issue that caused the virtual appliance web UI to not show the correct DNS hostname provided by the DHCP server has been resolved.
  • An issue that caused the virtual appliance interfaces that were configured as “auto” / “dhcp” and assigned with no valid address to show up as 'configured' has been resolved, and they will now show as an empty value.
  • An issue that was preventing BGP alerts from clearing after the alert rule was updated or removed from a test has been resolved.

2022-12-01

Alert Grid Widget Deprecation

After December 20, 2022, you will not be able to add new alert grid widgets to dashboards. The widget type will be removed on January 20, 2023. Existing alert grid widgets will be removed from the platform and from snapshots. ThousandEyes recommends that you replace these alert grid widgets with alert list widgets if desired.

Endpoint Agent Browser Session support for Custom Webhooks

ThousandEyes custom webhooks now support Endpoint Agent browser session alert types. You can now create custom webhooks and attach them to any Endpoint Agent browser session alert rule.

Minor Enhancements

  • Browser session tests from the Endpoint Agent have updated how Page Speed and Response times are calculated for pages where we get no response. Before, not fully accurate values were shown in the Page Speed and the wait time was shown as "Response Time". This was misleading because the browser never accessed to the page. These values have been updated to show a dash instead in those cases.

New Cloud Agents

New Cloud Agents have been added to the following locations:

  • Ashburn, VA, USA (Comcast) (IPv6)
  • Ashburn, VA, USA (Verizon) (IPv6)
  • Ashburn, VA, USA (AT&T) (IPv6)
  • Chicago, IL, USA (CenturyLink) (IPv6)
  • Chicago, IL, USA (Charter) (IPv6)
  • Chicago, IL, USA (Verizon) (IPv6)
  • Dallas, TX, USA (Comcast) (IPv6)
  • New York, NY, USA (Comcast) (IPv6)
  • San Jose, CA, USA (Charter) (IPv6)

For a full list of Cloud Agents, see ThousandEyes Cloud Agent Locations.

2022-12-01 Bug Fixes

  • Endpoint Agent: An issue has been fixed in the Wireless tab of the Local Network tests in the Views section. When the user filters by Agents, the Endpoint Table is no longer incorrectly showing "No Data", and instead the results are now consistent with the BSSID Table.
  • Endpoint Agent: The application of test configuration changes (e.g., changes of priority) in the Endpoint Agent has been improved and it will now take immediate action, or at last in the next check-in of the agent.
  • Endpoint Agent: An issue that was showing an incorrect format for the retransmission rates in the Endpoint and BSSID tables of the Local Network tests has been resolved.
  • Endpoint Agent: An issue has been fixed in the Automated Session Test (AST) widget of the Dashboard section. The filter by Target IP does now show the correct list of IPs available.
  • Dashboard: Fixed an issue that was creating blank filters for some Dashboard widgets.
  • Alerts: An issue that was preventing some customers in EU from assigning alert suppression windows to tests has been resolved.
  • Account Management: An issue was allowing customers to create identical users in the same account. This has now been resolved, and an error is displayed, if an existing user gets created a second time.
  • Revenue Platform: Fixed an issue in the usage consumption calculator that showed inaccurate unit consumption that did not match what customers saw when creating tests. This issue occurred specifically with agent-to-agent tests.
  • Revenue Platform: An issue was causing a low response from the /v6/tests/#/test_update API. This has now been resolved and the previous response times have been restored.
  • Browser Bot: Fixed issues related to the exclude domains feature on page load and transaction tests.